We recognize that all of our patients are unique and deserve to receive orthodontic care that reflects their individual needs. Our experienced and talented team is committed to working with you and your family to create a comfortable, stress-free, and rewarding orthodontic experience every time you visit our practice. We are pleased to welcome you and your family, and we look forward to working with you.
Receptionist and Office Manager
Diane makes sure our office runs smoothly from day to day, and works closely with patients and parents regarding the financial aspects of treatment. She loves making our patients feel at home, especially if they’re nervous about getting braces. Diane and her husband, Mark, have two sons, Michael and Cory, and a beagle named Penny. She loves to walk the dogs at the nearby animal shelter and taking long rides in the country with her husband in his classic car.
Karen works with our patients from the beginning of their treatments when their braces are placed to the end of their treatments when the braces are finally removed. Her favorite aspect of her job is the one-on-one time she spends with each patient. Karen and her husband, Rick have two children, Ashlee and Ricky, who are both married. She has a grandaughter, three grandsons and one more on the way! With her family close by, Karen enjoys spending time babysitting, but she also loves to travel!
Lisa assists Drs. Gershey and Falk with many duties involving patient care. She loves to laugh and have fun with patients, especially because then she gets to see their amazing smiles! Lisa appreciates the great work our orthodontists do and takes any chance she gets to learn something new from them. Lisa and her husband, Ed, have three kids, Taylor, Greg, and Curtis, as well as a dog named Poker and a cat named Ashes. She spends her free time running, reading, doing crafts, and singing in choir
Working with our patients during their appointments, Robin is one of our friendly and helpful orthodontic assistants. Her 30 years of experience comes in handy when it comes to explaining treatment details to patients. Robin enjoys getting to know all about our patients and finds great joy in seeing them smile. She looks forward to welcoming new patients into our wonderful family-oriented office. In her free time, Robin spends time with her husband, Greg, and her 4 children, Alexis, Danae, Nicholas, and Melina. She loves being outdoors, especially when boating on Seneca Lake.
Lisa is our Office Coordinator and has worked in the dental field for 14 years and orthodontic field for 5 years. She loves being part of our team and working in different areas to help the office run smoothly. She loves getting to know our patients and their families, and watching their smiles unfold. Lisa has been married to her husband Scott, for 24 years. They have 2 amazing sons, Joshua (21) and Matthew (18) and a chocolate lab, Abby. In her spare time, Lisa enjoys cooking & creating new dishes, kayaking, camping, reading, volunteering, and spending as much time with her family as possible!
Heather is our Insurance Coordinator, and works effortlessly with insurance carriers to maximize our patient’s orthodontic benefits over the course of their treatment. She has worked in the dental field for 18 years and joined our orthodontic practice in October in 2014. Heather is a proud mother of three amazing boys, Christopher (22), Brandon (19), Ethan (2 ½). She is engaged to her fiancé, Michael for several years. They rescued a black lab, Shadow and a baby bunny named Little B! In her free time, she enjoys spending as much time with her family as possible, and taking long walks.